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About us

Pennrow is an online store based in the Netherlands, serving customers in the United States. Our assortment consists of a broad range of practical, functional, and everyday products designed for home use, on the go, and personal convenience.

We believe that simplicity, quality, and reliability are essential to a positive online shopping experience. That is why we carefully select our products with a focus on usability, functionality, and fair value. At Pennrow, you will find a diverse selection of items.

Customer satisfaction is our top priority. This means:

  • Free shipping in the United States
  • A 30-day return policy, allowing you to review your purchase with confidence.
  • Responsive customer support available via email, with a response time of 24 hours on business days.

We aim to make online shopping as transparent and straightforward as possible - with clear information, no hidden costs, and reliable order processing.

Please note that the listed address is not a return address. For returns, we kindly ask you to contact our customer support first.

Contact Information:

Store Name: Pennrow
Address: Abr. Kuyperstraat 27, 4281 MG, Andel, The Netherlands
Email: support@pennrow.com
Phone: +31658016403

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (ET)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.